Trouble-Shooting
6.5 Telephony Service not Working
If you cannot make or receive a call from a Phone connected to the
Ericsson W25, take the following actions to identify and solve the problem:
Make sure that the phone is working, for example by connecting it to a
fixed line telephone network (PSTN). The phone has to be of a
standard touch tone type (with DTMF keypad support).
Note: Some old phones have a keypad, although they do not support
DTMF. These phones are consequently not supported by the
Ericsson W25.
Connect the phone directly to the
Phone connector on the Ericsson
W25. Verify that a dial tone is heard when picking up the handset. If
not, replace the handset and restart the Ericsson W25. Allow some two
minutes for the startup and then listen for the information tone again.
If an information tone other than the dial tone is heard when lifting the
handset verify that the SIM card is correctly inserted, re-enter the PIN,
or enter the PUK and a new PIN to unlock the SIM card. The method to
use depends on the type of information tone. For information about
tones, see section
3.1 – “Information Tones”.
6.6 No LAN Connection
If you cannot access the local network from a PC that is connected to one
of the LAN ports on the Ericsson W25, or to an Ethernet switch or hub that
is connected to the Ericsson W25, take the following actions to identify and
solve the problem:
Check that at least on of the
LAN connector indicator is green. If not,
check that the Ethernet cable(s) is properly connected.
Check that the PC is configured to obtain IP address automatically
using DHCP. If not, change the PC TCP/IP settings. For instructions,
see section
5.1.1 – “Obtaining IP Settings Automatically” or refer to the
manual of your operating system.
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